The work of the HSRU focused on helping organisations understand three key questions faced in the e-commerce and home shopping marketplace
- how is the direct customer changing?
- what does this mean for my business and what will have to change?
- what are the corporate social responsibility issues of this delivery in the wider community?
Major research projects were undertaken with leading retailers, catalogue sales, internet sales, transport and logistics companies, the Institute of Logistics and Transport, Department for Transport and UK research councils.